Frequently asked questions
Didn't find answer to your question here?
Reach out to info@amicopet.se.
Shipping & delivery
How much does shipping cost?
We offer free shipping within Sweden.
If you order outside of Sweden, please check the shipping fee in the checkout.
How long does delivery take?
2-5 business days.
Which shipping carriers do you use?
We use use PostNord.
What happens if I don't collect my package?
For unclaimed or uncollected packages, we reserve the right to charge a fee of 200 SEK / €20 to cover our costs for return shipping, administration, and handling.
Returns, exchanges & claims
How do I return or exchange an item?
By filling out our form here.
Is there a return fee?
Yes, 69 SEK (within Sweden) / €15 (outside of Sweden) will be deducted from your refund.
What is your return window?
14 days from receiving your product.
Can I return a jacket if my dog has tried it on?
Yes, but it has to be completely clean and free of dog hair.
My product arrived damaged or defective, what should I do?
Fill out our form here and we will get back to you.
Size & fit
How do I find the right size for my dog?
We have a full size guide here with step-by-step on how to find the right size for your dog.
What if the jacket doesn't fit?
No worries! Fill out our form here and we will help you exchange the jacket for free.
My dog is between two sizes, which one should I choose?
If your dog is between sizes, we recommend choosing the larger size. The back length can be adjusted up to 5 cm shorter using the drawstring.
Payments
What payment methods do you accept?
We accept Klarna, Swish, Visa, Mastercard, Maestro, UnionPay, Apple Pay, Google Pay and American Express.
When will I receive my refund?
Within 14 days of the return being approved.
Garment care
How do I clean and wash the Amico jacket?
Hand wash gently and leave to air dry.
