Returns (I've changed my mind)
We want you to be completely happy with your Amico purchase. If you decide that your order isn’t quite right for you, you can return unused items in their original condition within 14 days of receiving your order. To start a return, please complete the return request form below. Scroll down to access the form. Please make sure that the original packaging is protected when sending your return.
A return fee of 69 SEK applies to returns within Sweden, while a fee of €15 applies to returns from all other countries. The applicable fee will be deducted from your refund.
Once your return has been received and approved, your refund will be issued to the same payment method used when placing your order. Depending on your payment provider, it may take up to 7 business days for the refund to appear in your account. Please allow up to 14 days for the complete return process. If your return does not meet our return requirements, we’ll contact you by email with further information. You can then choose to have the item returned to you for the applicable shipping cost.
Please note that return shipping fees are non-refundable.
Claims (Something is wrong)
If you believe your Amico product has a quality issue or a defect, please contact our customer service before returning the item via our contact form or at info@amicopet.se. To help us handle your claim as quickly as possible, please include your order number, a description of the issue and clear photos of the product in the form below.
Our claims policy covers defects that can be attributed to the manufacturing or production of the product. It does not cover normal wear and tear, damage caused by improper use, or changes that occur naturally over time. If your claim is approved, we will assess the most appropriate solution. Depending on the nature of the issue, this may include repairing the product, replacing it with a new one, or issuing a refund.
For approved claims, we will cover the return shipping costs and refund the cost of the affected product. If your claim is not approved, we will contact you by email. You can then choose to have the item shipped back to you at your own expense.
Exchange of product
We currently don't offer direct exchanges for different sizes or products through our online store.
If you'd like to exchange an item, simply return your original purchase following our return policy and place a new order for the item or size you'd prefer.
Uncollected packages
For unclaimed or uncollected packages, we reserve the right to charge a fee of 200 SEK to cover our costs for return shipping, administration, and handling.
Return a product
